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Privacy Policy

Home > Privacy Policy
Last Updated: May 15, 2023

1. Introduction

Welcome to Kremovaya Rediska ("we," "our," or "us"). We are committed to protecting your privacy and the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our newsletter
  • Request a quote
  • Complete forms on our website
  • Contact our customer service
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information
  • Energy usage data
  • Property information

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage. This information may include:

  • IP address
  • Browser type
  • Operating system
  • Referring websites
  • Time spent on our website
  • Pages viewed
  • Links clicked
  • Search terms used

3. How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our services
  • Processing and fulfilling energy supply contracts
  • Sending administrative information, such as service updates
  • Responding to inquiries and offering customer support
  • Sending marketing communications, if you've opted in
  • Analyzing usage patterns to enhance user experience
  • Protecting against fraud and unauthorized access
  • Complying with legal obligations

4. Disclosure of Your Information

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information where required by law, governmental request, or to protect our rights, privacy, safety, or property.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Choices

You have certain choices regarding the information you provide to us:

5.1 Marketing Communications

You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in each email or by contacting us directly.

5.2 Cookies

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may not function properly.

5.3 Access, Update, or Delete Your Information

You can request to access, update, or delete your personal information by contacting us using the details provided below.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. By providing your information, you consent to such transfers and processing.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Kremovaya Rediska Energy
123 Energy House, Kensington
London, SW7 1AA
United Kingdom

Email: [email protected]
Phone: +44 20 7946 0958
Kremovaya Rediska Energy

Powering homes and businesses across the UK with reliable and sustainable energy solutions since 1995.

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